The Messaging feature lets you connect directly with businesses you follow, whether you want to share feedback, ask a question, or give a compliment.
Why messaging matters
Sometimes customers don’t feel comfortable raising concerns in person. Messaging gives you a private and safe space to share feedback.
A bad experience may come down to a single employee or moment. Messaging allows businesses the chance to correct mistakes and win back your trust.
Positive feedback is just as important — if you had a great experience, you can send a direct message to let the business know or even give a shout-out to a specific employee.
How to message a business
Go to the Business Details page of the business you want to reach.
If you’re signed in and have an active All Access membership, you’ll see the Message button.
Click Message to open a direct chat window.
Type your message and send it directly to the business.
Viewing your conversations
Go to the user menu → Chat Center.
Here you can view all of your past and ongoing conversations with businesses.
Each business you’ve messaged will appear in your chat list, making it easy to pick up where you left off.
Important details
Messaging is user-initiated only. Businesses cannot message you first.
If your membership expires or you are on the fallback plan, the Message button and Chat Center access will disappear until you reactivate All Access.
Why it’s useful
Messaging builds stronger connections between you and local businesses. It helps improve service, resolve issues, and make sure your voice is heard — whether you’re sharing concerns or celebrating great service.
Tip: Use messaging to highlight both the good and the bad. Constructive feedback helps businesses grow, and positive feedback motivates them to keep up the great work.