Fixing Billing Issues

Fixing Billing Issues

Billing issues can happen, whether it’s confusion about charges, invoices, or renewals. Here’s how to resolve them quickly.


1. Check your billing details

  • Go to the user menu → My Plan.

  • Open your Stripe portal to view all billing history.

  • Here, you can see your past payments, upcoming renewal dates, and download invoices.


2. Common billing questions

  • Why was I charged?

    After your free 30-day trial, your All Access membership renews automatically every month at $4.99.

  • Why do I see multiple charges?

    This usually means a failed attempt was retried. Check your invoices in Stripe for details.

  • Can I get a refund?

    Pimbee does not issue refunds unless there is a confirmed platform error.


3. How to resolve billing problems

  • Confirm your billing details in your Stripe portal.

  • If something looks off, use the chat widget to start a support request.

  • You can also use the Contact Us form for more detailed issues.


4. What to expect

  • Most billing issues can be solved quickly by checking your Stripe invoices.

  • If you submit a support ticket, Pimbee will review the situation and respond with clarification or next steps.


Tip: Watch for the 3-day reminder email before each renewal so you’re never caught off guard by charges.


    • Related Articles

    • Fixing Business Page Issues

      If you notice something wrong on a business page in Pimbee, here’s how to fix or report it so the information stays accurate. 1. Common issues with business pages Incorrect business hours (open/close times don’t match reality). Wrong location or ...

    • Fixing Password Issues

      If you’re having trouble with your Pimbee password, here’s how to reset or update it so you can get back into your account. 1. Forgot your password? On the login page, click Forgot Password. Enter the email address linked to your Pimbee account. ...

    • Fixing Deal Issues

      If you’re having trouble with deals on Pimbee, here’s how to handle it and make sure you don’t miss out. 1. Can’t see deal details? Only All Access members can view full details of deals, including happy hours, lunch specials, and exclusive offers. ...

    • Billing Questions

      f you ever have questions about your Pimbee billing, you can find answers directly in your account or by contacting our support team through the chat widget. Where to check your billing details Go to the user menu → My Plan. In your Stripe portal, ...

    • Billing After Trial

      When your 30-day free trial ends, Pimbee automatically transitions your account into a paid All Access membership so you don’t lose access to deals and business details. How billing works After your trial, your saved payment card is automatically ...